Refund & Return Policy 

Overview

At uptimeaccessoris.store, we are committed to ensuring that our customers are satisfied with their purchases. This Refund & Return Policy outlines the conditions under which refunds, returns, or replacements are offered for products purchased through our online store.

Please note: Our operations are based in Pakistan, and our customer support is closed on Sundays. Requests submitted on Sunday will be processed on the next business day (Monday).

Eligibility for Returns & Refunds

You may request a return or refund under the following conditions:

1. Damaged or Defective Products:

   • If the product is received damaged or defective, you must report it within 48 hours of delivery.

   • Provide clear photos of the damage along with your order number to uptimeaccessories1@gmail.com or call 0326-9594966.

2. Incorrect or Wrong Item Delivered:

   • If the item you received does not match your order, notify us within 48 hours of delivery.

3. Faulty Products:

   • Products that fail due to manufacturing defects may be eligible for replacement or refund.

Please note: Items must be returned in their original packaging and unused condition unless damaged or defective.

Non-Refundable Items

The following items are not eligible for refund or return:

• Items damaged due to misuse or negligence

• Items altered or customized after delivery

• Perishable goods, consumables, or hygiene products (if applicable)

Refund & Return Procedure

1. Contact Us:

   • Email uptimeaccessories1@gmail.com or call 0326-9594966 with your order number, reason for return, and supporting photos (if applicable).

2. Approval & Instructions:

   • Our customer support team will review your request and provide approval along with detailed return instructions.

3. Return Shipment:

   • Customers are responsible for shipping the item back to us unless the product was damaged, defective, or sent incorrectly.

   • Use a reliable courier service and retain the tracking information.

4. Refund Processing:

   • Once the returned item is received and inspected, your refund will be processed.

   • Refunds are issued using the original payment method.

   • Processing time may take 5–10 business days depending on your bank or payment provider.

Exchange Policy

• If you prefer an exchange instead of a refund, please indicate this when contacting us.

• Exchanges are subject to product availability.

• Replacement products will be shipped after we receive and verify the returned item.

Partial Refunds

• Partial refunds may be offered in certain situations, such as:

  • Items not in their original condition

  • Missing parts not due to our error

  • Damaged after delivery by the customer

Sale or Promotional Items

• Products purchased during sales or promotional periods are eligible for refund or replacement only if defective, damaged, or sent incorrectly.

• Sale items may not be returned for buyer’s remorse.

Delays in Refunds

• Refunds may take 5–10 business days to reflect depending on your bank or payment provider.

• We are not responsible for delays caused by financial institutions.

Contact Us

For any questions about refunds, returns, or exchanges, please contact:

Email: uptimeaccessories1@gmail.com
Phone: 0326-9594966
Website: https://uptimeaccessoris.store

We aim to respond within 24–48 hours during business days (Monday–Saturday, PKT).

Policy Updates

We may update this Refund & Return Policy periodically to reflect changes in business practices or legal requirements. Updates will be posted on this page with the revised “Last Updated” date.

Your continued use of uptimeaccessoris.store after updates constitutes acceptance of the revised policy.

This version now includes:

• ✅ Email and phone contact for support

• ✅ Pakistan operations with Sunday off

• ✅ Clear step-by-step instructions for refunds, returns, and exchanges

• ✅ Notes for sale items, damaged items, and processing time